Usage Policy.

Usage Policy Agreement

Last Updated: June 2025


1. Introduction:

This Usage Policy governs your access to and use of AEC Assistant, an AI-powered retrieval-augmented generation (RAG) chatbot service designed specifically for the Architecture, Engineering, and Construction (AEC) industry. By accessing or using AEC Assistant, you agree to comply with this Usage Policy.


2. Acceptable Use:

AEC Assistant may be used for:

  • Retrieving and analysing information related to AEC projects.

  • Assisting with questions about building codes, standards, and regulations.

  • Assisting with project planning, documentation, and coordination.

  • Assisting with technical guidance on AEC-specific challenges.

  • Supporting BIM (Building Information Modelling) workflows.

3. Prohibited Use:

You may not use AEC Assistant to:

  • Generate content that violates any applicable laws or regulations.

  • Create, distribute, or promote harmful or malicious content.

  • Attempt to manipulate or override the system's safety features.

  • Extract or scrape data from the system beyond normal usage.

  • Reproduce, duplicate, or reverse-engineer any part of the service.

  • Share your account credentials with unauthorised users.

4. Data Usage and Privacy:

Information you input into AEC Assistant may be used to improve service quality.

Project-specific data will be stored securely and not shared with third parties without your consent.

You retain ownership of any intellectual property in the content you upload.

Your usage patterns may be analysed in aggregate to enhance system performance.

5. Accuracy and Limitations:

AEC Assistant provides information based on available data and should not replace professional judgment or expert guidance.

The service does not guarantee the accuracy of all responses and should be verified against current codes and standards.

AEC Assistant is not a substitute for a licensed professional/s.

Users are responsible for validating any outputs before application in real-world projects.

6. Subscription and Payment:

Access to AEC Assistant requires an active subscription.

Usage limits may apply depending on your subscription tier.

Payment terms are provided separately in the Subscription Agreement.

We reserve the right to modify pricing with appropriate notice.

7. Service Availability:

We strive to maintain 99.9% uptime, but do not guarantee uninterrupted access.

Scheduled maintenance will be announced in advance whenever possible.

Emergency maintenance may occasionally be performed without prior notice.

Service may be temporarily limited during peak usage periods.


8. Usage Limits:
While using the AEC Assistant, there is a daily message limit. The number of messages you can send will vary based on your plan and overall current user demand. AEC Assistant will notify you when you’ve reached your daily limit. Every morning, your quota will reset.


9. Termination:

We reserve the right to suspend or terminate access to AEC Assistant if:

  • You violate any terms of this Usage Policy.

  • Your account is used for fraudulent or unauthorised activities.

  • Payment for the service is not received according to the Subscription Agreement.

  • The service is being used in a manner that negatively impacts system performance.

10. Changes to Usage Policy:

We may update this Usage Policy from time to time. Significant changes will be communicated through email or in-app notifications. Your continued use of AEC Assistant following any changes constitutes acceptance of the revised policy.

11. Contact Information:

For questions regarding this Usage Policy, please contact [email protected].