Privacy Policy.

Last Updated: November 2024

1. Introduction

AEC Assistant is an AI-powered platform provided by Vove.AI Pty. Ltd. ("we," "us," or "our"). We are committed to protecting your personal information and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our services.

2. Collection of Personal Information

We may collect personal information from you when you:

  • Register an Account: Including your name, email address, phone number, and professional details.

  • Use Our Services: Data related to your usage patterns, preferences, and interactions with the platform.

  • Communicate with Us: Records of your communications, feedback, or inquiries.

3. Use of Personal Information

We use your personal information for purposes including:

  • Providing Services: To deliver, maintain, and improve our platform and services.

  • Personalisation: To tailor content and resources to your professional needs.

  • Communication: To send updates, newsletters, or promotional materials (you may opt-out at any time).

  • Compliance and Legal Obligations: To comply with legal requirements and protect our rights and the rights of others.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Third-Party Service Providers: Entities that assist in operating our platform (e.g., hosting services, analytics).

  • Legal and Regulatory Authorities: When required by law or to protect our rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

We do not sell or rent your personal information to third parties for marketing purposes.

5. Security of Personal Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure by:

  • Data Encryption: Using SSL technology and encryption protocols.

  • Access Controls: Restricting access to personal information to authorised personnel.

  • Regular Audits: Monitoring and reviewing our security practices.

6. Access to and Correction of Personal Information

You have the right to request access to the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details provided in Section 10.

7. Use of Cookies and Similar Technologies

Our platform may use cookies and similar tracking technologies to enhance your experience by:

  • Analysing Usage: Understanding how you interact with our services.

  • Storing Preferences: Remembering your settings and preferences.

You can control cookies through your browser settings, but disabling them may affect your user experience.

8. Cross-border Disclosure

Your personal information may be transferred to and stored in countries outside of Australia. We ensure that any overseas recipients handle your information in a manner consistent with the APPs and this Privacy Policy.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies independently.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The "Last Updated" date at the top of this policy indicates when it was last revised.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our handling of your personal information, please contact us at:

Vove.Ai Pty. Ltd.
Attn: AEC Assistant Support
Email: [email protected]